Knowledge Management is a concept in which an organization leverages it’s collective wisdom to increase responsiveness, efficiency and productivity. KM enables an enterprise to gather, organize and share its knowledge in terms of resources, documents and people skills. It is a cost saving process that enhances performance.

Gartner group, defines KM as “a discipline that promotes an integrated approach to identifying, categorizing, retrieving and sharing organizational information assets.”

Studies suggest that more than 80% knowledge of a professional service organization is stored in documents. These documents that can be stored as your standard formats, templates, letter formats, policies, procedures and other valuable information are referred to as knowledge documents. For us, knowledge management signifies the use of computer technology to organize, manage, and make available the knowledge documents, customized to meet the needs of each user.